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Facebook Internal Solutions Engineer, GMS in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Product & Service Operations team supports millions of businesses by resolving their product support needs while using our ad products and ensures that businesses have a great experience while advertising on Facebook. The Internal Solutions team within Product & Service Operations is an applications engineering team focused on solving for tools development or back-end infrastructure problems. We partner with product and software engineering teams to build proprietary tools and techniques to provide support at scale and enforce the quality of support for all of our advertising products.

Successful candidates for this team have a bias toward action and enjoy finding patterns amid chaos, making quick decisions, and aren't afraid of being wrong. This position is located in our Austin, TX office.

Required Skills:

  1. Work on a global team of technical individuals leveraging technical skills such as PHP, Hack, Haskell, Haxl, JavaScript and React to successfully drive infrastructure & tool improvements for new products, existing processes and workflows

  2. Use engineering skill sets in a business organization to drive meaningful business impact by looking at problems through an operational lens

  3. Partner with cross-functional teams such as Product and Software Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale

  4. Self-identify gaps, problems, needs, and come up with robust solutions with relative independence

  5. Be the gatekeeper of system integrity by deep-diving into stability issues and coming up with solutions as well as working to enhance overall code quality

Minimum Qualifications:

  1. B.S. or M.S. in Computer Science or equivalent degree or experience

  2. 2+ years experience of shipping production code

  3. Experience in writing self-documented code

  4. Experience in assessing, analyzing and resolving issues using data, and distilling into business insights

  5. Experience communicating technical concepts to non-technical audiences

  6. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Preferred Qualifications:

  1. Experience working with or in support of diverse communities

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.