Facebook Law Enforcement Response Team Policy & Process Integration Manager in Austin, Texas

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment and interpersonal skills to join our Law Enforcement Response Team for the NorthAmerican region. The right candidate will have a strong work ethic, and exceptional partnering skills. The position is full-time and will be based in our Washington, DC or Austin, TX office.

Required Skills:

  1. Develop and maintain the policy governance to support a team handling a large volume of incoming requests from law enforcement and third parties.

  2. Ensure that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and our law enforcement guidelines.

  3. Define the operating model for prioritization of policies with leadership team and cross-functional partners.

  4. Ensure policies are referred to the appropriate teams to implement and track the progress of policies from submission to implementation.

  5. Develop and lead the policy communications framework and address policy-related issues in support of corporate strategy, policy, and objectives.

  6. Manage and coordinate development of policy based upon input from cross-functional teams.

  7. Articulate our policy positions in internal policy meetings.

  8. Help to articulate policy background and supporting rationale to relevant internal parties, including management, operations, and other internal stakeholders.

  9. Support policy escalations related to sensitive subject matters from global team members, quality assurance team, and cross-functional partners, and collaborate on policy decisions with legal team.

  10. Identify policy gaps and deliver ongoing communications to team members.

  11. Support team in handling safety related Content and Product Policy escalations and collaborate in developing strategy and process.

  12. Draft policy-related materials including reports, propose documentation updates, develop documentation based on legal guidance, create instructional content, with the ability to proof, revise, and edit copy to ensure both accuracy and quality of content, convert complex ideas and concepts into easily understood documentation.

  13. Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented.

  14. Ensure proper tracking and reporting on the engagement and outcomes of policy efforts and provide cross-functional partners with information on policy development activity.

  15. Address sensitive content issues, including but not limited to graphic violence, child exploitation, images, videos and writings, offensive or derogatory language, and other objectionable material.

  16. Provide support to leadership as needed, including documentation change management and metrics.

  17. Manage time to prioritize multiple competing priorities.

  18. Travel domestically and internationally.

Minimum Qualifications:

  1. BA/BS degree

  2. 5+ years of policy, government, legal, operational, compliance, privacy, or strategy experience

  3. Experience prioritizing multiple functions and tasks while managing core work responsibilities without compromising quality

Preferred Qualifications:

  1. Experience in law enforcement policy and risk-assessment, drafting regulatory language, and a knowledge of privacy and data security principals

  2. Experience working at a tech company or with tech clients

  3. Experience with project management

  4. Experience with crisis management and issue-based communications

  5. Global work experience

  6. Experience working independently with minimal direct supervision

  7. Instructional and proof-reading experience

  8. Experience working under pressure

  9. Experience managing and resolving complex problems and issues

  10. Experience partnering, both within team and with a wide range of internal partners

  11. Experience using judgment in handling sensitive matters and an ability to maintain confidentiality

  12. Ability to work collaboratively with a cross-functional teams

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.