Facebook Learning Operations Process and Technology Partner in Austin, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

This role is responsible for the successful operation of our company-wide Learning process and technology solutions. The successful candidate will work to deliver a scaled learner experience through process excellence and technology by working closely with our Learning, People Operations and People Engineering teams.

Required Skills:

  1. Manage roadmap of projects related to technology and process solutions for our learning teams

  2. Manage learning technology migrations, integrations, and change management efforts

  3. Oversee day-to-day operations of learning technology and tools

  4. Identify business needs, outline project scope, assess system and process change impacts, and document requirements to ensure solutions meet business goals and objectives

  5. Continuously evaluate and deliver process improvements and standardization through workflow mapping, design thinking, and gap analysis of our global learning processes

  6. Build process documentation management of our DTP's working closely with our Learning Services partner

  7. Consult as the subject matter expert on learning process and technology

  8. Respond as an escalation point to issues and address stakeholder feedback with urgency

  9. Analyze and gather all requirements and manage prioritization based on the business impact

  10. Collaborate closely with the Learning and People Engineering teams on day-to-day features, priorities and solutions

Minimum Qualifications:

  1. BA/BS in Business, Operations, Technology or related field

  2. 5+ years experience of process improvement and project management

  3. Experience with Cornerstone (CSOD)

  4. Experience implementing/migrating to new technology

  5. Experience with Human Resources Operations

  6. Experience with Process Improvement Methodologies

  7. Experience in MS Visio

  8. Communication experience

  9. Demonstrated experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate proposals/recommendations

  10. Experience in stakeholder management, change management, and communications on a large-scale

  11. Experience quantifying process improvement outputs (costs, efficiency, headcount)

  12. Experience working in a team environment to achieve goals

Preferred Qualifications:

  1. Lean Six Sigma Green Belt certified

  2. Learning & Development delivery/operations experience and/or understanding

  3. Ability to manage multiple concurrent projects

  4. Ability to work and influence in a cross-functional environment

  5. Ability to manage competing priorities

  6. Experience working with or in support of diverse communities

  7. Experience in continuous improvement

  8. Self-starter and fast-learner requiring minimal direction

  9. Proven ability to find efficiency gains by simplifying and/or improving processes

  10. Strong attention to detail and accuracy

  11. Ability to work in a fast-paced environment and dealing with ambiguity

  12. A systems mindset with the ability to think through end-to-end solutions to improve the processes

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.