Facebook Manager - Procure to Pay Helpdesk Team in Austin, Texas
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is seeking to fill a full-time position of Manager - Procure to Pay Helpdesk Team, in our Finance operations center in Austin, TX. The successful candidate will be responsible for providing thorough, accurate, and quality responses to inquiries that come to our case management system. You will be expected to problem solve, exercise common sense with good business judgment, and provide leadership, development, and coaching for the P2P Helpdesk Team.
Research, analyze, coordinate, and respond to incoming inquiries regarding status of invoices and payments
Provide clear, concise, step-by-step instructions to internal stakeholders and external suppliers in driving issues to resolution
Coach, develop, and lead the P2P Helpdesk Team
Understand the full P2P cycle to quickly identify the source of problems
Effectively work and communicate across multiple organizations and levels, spread throughout geographical locations
Be a point of contact to address internal and external escalations throughout the entire P2P cycle
As needed, reconcile supplier accounts to ensure timely and accurate payments
Participate in periodic meetings with processing teams and Finance leadership
Investigate, assist, and resolve supplier invoice and payment holds
Assist in the research and analysis of audit issues raised by external and internal audit
Assist in special projects and other duties as assigned
5+ years of Procure-to-Pay or accounting experience
Experience leading a team
Experience working in teams and working with cross-functional business stakeholders
Experience working independently
Knowledge of the full Procure-to-Pay process
Experience with Microsoft Office applications including Excel
BA/BS degree in business, supply chain, procurement, finance, or management
Experience with Oracle R12 Financials and case management solutions
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.