Job Information
Meta Project Manager, Community Operations in Austin, Texas
Summary:
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Required Skills:
Project Manager, Community Operations Responsibilities:
Deeply understand the architecture and integration points of Meta’s community support processes, product and policies.
Analyze complex support flows and provide recommendations for process, policy and product improvements.
Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
Work with cross-functional partners to improve the community support experience on our existing suite of products.
Collaborate with regional teams to develop scalable solutions to support Meta’s global user base.
Use problem-solving skills to resolve large and complex business problems.
Minimum Qualifications:
Minimum Qualifications:
Bachelor degree in Mathematics, Statistics, Economics, International Political Economy, or a related field, or foreign equivalent.
36 months in the job offered or in a related occupation
Experience must include 36 months of experience involving the following:
- Leading strategic implementation and planning for risk and growth
- Business process analysis
- Tracking and analyzing key operational metrics, deeply understanding the support ecosystem and determining where to focus optimization efforts
- Investigation Software
- Project Management
- Investigating and identifying misuse of software products and features.
Public Compensation:
$127,783/year to $156,750/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.