Facebook Team Lead, Account Management in Chicago, Illinois
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Account and Partner Management team is a scaled sales team that is part of Facebook’s Global Business Group. This team is focused on connecting every business in the world with their customers on Facebook and then helping them grow through solutions like Facebook Pages and Advertising. Account and Partner Managers are directly responsible for building relationships and helping clients drive business results on Facebook through consultation, education, and support.
This Team Lead position will be directly responsible leading a team of Account Managers who help clients get the best results from their marketing campaigns on Facebook – through consultation, education, optimization, and support. In addition to developing a high-performing team, this position will be responsible for working with other teams across Facebook to create and grow programs focused on improving the Facebook experience for our clients.
Ideal candidates will combine an exceptional ability to coach, develop, and motivate team members; a passion for growing revenue through rigorous account planning and consultative sales techniques; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong sales, people management, and problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment; and a passion for helping others achieve results.
This position is full-time and located in our Chicago, IL office.
Lead a high-performing team of 5+ Account Managers
Coach, develop and inspire your direct reports
Become an expert in Facebook’s solutions for businesses of all sizes
Identify actionable insights to improve client results and team strategy
Develop and implement global programs to improve the client experience
Monitor progress against goals and respond to changes in the market
Work cross-functionally within sales and other Facebook organizations to drive revenue and increase customer satisfaction
Identify opportunities to improve ad products and the customer experience
8+ years marketing and sales experience
Experience leading and/or mentoring others
Experience building working relationships
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.