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Facebook Head of Service Industries, MENA in Dubai, United Arab Emirates


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Facebook is seeking a Head of Service Industries to join our Middle East and North Africa (MENA) leadership team. This experienced, high calibre leader should have demonstrated success managing large business partnerships on a regional and long-term scale across service-led industries, namely transport & hospitality services, financial services, telecom, media and technology services and other relevant services industries.

The ideal candidate will be a creative thinker with the ability to work cross-functionally to design and manage regional and long-term strategic partnerships with services companies to optimize for and achieve long-term business results. A self-starter who has demonstrated success, dealing with ambiguity, successfully manage teams and problem-solving leadership with limited oversight, the ideal candidates will have executive experience across a number of services industries and/or in a similar tech environment or consultancy.

This position reports to the Managing Director Middle East and North Africa, works closely with local leadership in driving transformation in MENA and is located in Dubai, UAE.

Required Skills:

  1. Define and drive Facebook regional business strategy across the Services industries, developing overall client propositions and partnerships while driving Facebook’s revenue impact in the short, mid and long term

  2. Develop strong C-level relationships within clients, identifying and pipelining incremental and business transformation opportunities that drive behavior change and support regional business growth

  3. Lead complex initiatives and deliver high impact development programs to improve services partners’ experience, expertise and business opportunities with Facebook and its family of apps and services

  4. Drive collaboration across the wider ecosystem of partners working with Services clients, identifying business frictions and removing the roadblocks with action-oriented strategies

  5. Track revenue performance across the services industries portfolio and determine corrective measures where needed

  6. Develop, retain and motivate existing team while recruiting for new members and continually raising the bar for talent and capabilities

  7. Drive overall operational efficiency across sales, marketing and business operations

  8. Act as the spokesperson for Facebook at relevant industry events

  9. Collaborate with cross channel teams to amplify business and revenue opportunities

  10. Actively participate in the MENA leadership team and global teams where appropriate, embracing company culture, mission, and strategy

Minimum Qualifications:

  1. 12+ years of Industry, Tech and/or Consultancy experience at a leadership level, with strong track record related to digital and tech

  2. Significant experience in leading and managing teams to design and execute partnership agreements

  3. Significant people management experience and interpersonal skills and work ethic, with the ability to lead cross-functional teams and people not directly reporting to you

  4. Relationships with leaders and top decision makers at major regional and international services companies

  5. Demonstrates thoughtful risk-taking, challenges the status quo and confidently drives innovation and change for maximum impact with partners

  6. Exceptional communication and presentation skills with an emphasis on translating insights, product information, and data into partner value

  7. Proven track record of successfully growing revenue through the development of long-term strategic relationships, delivering sales targets in excess of company expectations

  8. Ability to perform well in highly dynamic, rapidly changing environment

  9. Able to prioritise and focus managers and team on most impactful opportunities

  10. Demonstrated success as a leader of change, achieving operational excellence by introducing new performance measures, processes and systems

  11. Motivates and empowers with optimism and is creative in problem solving

  12. Fluency in English

Preferred Qualifications:

  1. Arabic and/or French language is desirable

Industry: Internet