Facebook Activation Programme Manager in Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
We are looking for a committed, detail-oriented programne manager to manage the internal and external processes for how we activate small to medium business (SMBs) success stories across EMEA. This person will be responsible for ensuring that Facebook connects the right success story to the right opportunities, managing the experience for the SMB, and fully capturing the impact of the activity.The ideal candidate has strong interpersonal and project management skills, establishing themselves as the “face” of the activation programme but also with the ability to build scalable frameworks to drive projects forward.In the Leaders Network programme, this role is solely responsible & accountable for the activations KPIs, including meeting SLAs and brief requirements.
Own the tasks delivery, driving the service of connecting internal requests with the correct SMB, meeting agreed SLAs with internal teams
Own the relationship between the internal point of contact and small business owner to ensure positive SMB owner experience
Define & own the scalable process for capturing of content & assets for post-event, post-campaign activities which utilize success stories in market, at scale
Ensure processes and activations are compliant with all GDPR, PII and other privacy regulations guidance
Manage & own tasks for vendors to execute in local markets
Manage internal relationships with sales, policy, comms and more for referrals and activation opportunities
Liaise with global teams to align on critical processes, localize / be the voice of the region– tools, forms, technical process, marketing technologies, legal requirements
Understand, manage, report on the key technical, functional barriers to delivery and surfacing proactive solutions to drive the right outcomes
Strong project management skills and proactive communication approach
Understanding of Facebook apps and technologies and how these tools can be used for SMB growth
Proven digital campaign & marketing execution experience, preferably with loyalty and nurture programmes
Avid Facebook apps & services user
Experience with outsourced vendor relationships
Excellent writing and editing skills in English. Fluency in other European languages is a distinct advantage.
A proven team player, who also works well independently and can self-drive learning new tools and processes – someone who gets stuff done
Strong presentation skills
Executive presence and stakeholder management