Job Information
Meta Escalations Specialist - Community, Regulatory, & Legal Specialized Enforcement in Dublin, Ireland
Summary:
Every day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is focused on protecting voice and reducing bad experiences for our users, regulators, business, and advertisers through the enforcement of Meta’s policies. We collaborate with teams from across Meta to resolve highly sensitive and complex cases. We are currently hiring for an experienced individual with a demonstrated ability to thrive in ambiguity, and build strategic relationships across functional boundaries and/or globally to create and drive effective strategy. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e., child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.
Required Skills:
Escalations Specialist - Community, Regulatory, & Legal Specialized Enforcement Responsibilities:
Interpret and enforce Meta’s terms of service (Community Standards, Advertiser & Commerce Policies, Intellectual Property, Regulations (incl. content that may be graphic and objectionable)
Respond to escalated cases from users, regulators, and business/advertiser partners with high quality, accuracy, and speed
Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
Anticipate the societal effects of different forms of online speech and behavior, and test hypotheses and assumptions about online activity in an operations setting
Synthesize review findings and policy assessments as needed for cross functional partners in Policy, Partnerships, and Operations
Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
Mentor others in accomplishing the above with a high level of quality, as well as providing broad leadership to peers in executing multiple projects
Please note that some weekend work and/or after hours work will be required on a shift basis
Minimum Qualifications:
Minimum Qualifications:
6+ years of experience in Operations, Integrity, Trust & Safety, Escalations Management, Program/Project Management, Business Strategy, Consulting or similar
Ability to build strong relationships and collaborate with a large and complex cross-functional group including Oversight Board Governance, Public Policy, Legal, Sales, Product, and others to shape, support, and lead execution of multiple program or project goals
Experience working independently and reliably under pressure in a fast-paced environment
Analytical-thinking and problem-solving experience
Highly organized and proactive
Ability to influence without authority and lead complex initiatives across multiple teams
Sense of international cultural & political awareness
Understanding of the power of social media for business and our global community and the issues that are inherent to it
Ability to work with graphic and objectionable content
Preferred Qualifications:
Preferred Qualifications:
Advanced degree in business (MBA), operations, policy, information systems, journalism, legal, Government entities or equivalent experience
Ability to distill complex information into compelling visuals and/or written and verbal communications that are easily understood at multiple levels
Experience gathering and/or analyzing data to influence business decisions, improve internal systemic efficiencies, and/or understand risk trends in content
Experience working with all levels of management, both internally and externally
Experience in or understanding of the process and operational needs of at-scale content moderation
Industry: Internet