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Facebook Operations Program Analyst - ERAD Intern, Infrastructure Data Centers in Fort Worth, Texas


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Infra Data Center Business Support team leverages operational efficiencies to develop effective solutions that support all aspects of data center operations. One critical pillar of the team’s role is the adherence to and continuous improvement of compliance functions. Our most critical area of compliance is the Data Eradication (ERAD) Program, which ensures that all user data is appropriately handled and eradicated prior to leaving Facebook’s possession. In this role you will work closely with the ERAD Operations Program Manager to ensure that our compliance operational programs are accurate, efficient, and scalable as we continue to grow our global Data Center footprint. This position will be located in either Reston, VA, Papillon, NE, Fort Worth, TX with some domestic travel required (5-10%).

Required Skills:

  1. Maintain and sustain day-to-day ERAD operations. Manage tasks, inventory-related issues, rack/equipment moves and changes. Monitor storage media levels against defined service level agreement thresholds.

  2. Become the process subject matter expert on the internally developed storage media tracking software.

  3. Provide project management oversight for software modifications, ensure continued compatibility, and manage integration efforts to Facebook data center tooling.

  4. Ensure regional workforce has resources to work effectively: 1. Run weekly program syncs to maintain proactive stance/awareness about issues 2. Support equipment needs (handle preventative maintenance and repairs, requests for supplemental items required to maintain operations, conduct market research on latest technology/best solutions for our fleet) 3. Update guidance, process flows, policies/procedures on ERAD wiki 4. Compile and disseminate bi-weekly reporting

  5. Coordinate and manage point of presence asset disposal and asset reclaim requests from cross-functional teams. Work closely with vendor to ensure efficient pickups and ERAD compliance.

  6. Manage continuous improvement projects: 1. Identify operational pain points and opportunities to improve business practices, and prioritize resources in the areas that will deliver the greatest impact 2. Conduct business process reengineering reviews to innovate business processes and define ways to improve efficiency and effectiveness 3. Collaborate with cross-functional teams and vendors/manufacturers to coordinate failure analysis efforts 4. Review compliance exception justifications and disposition to right team 5. Work with the Data Center and POP teams to understand when and how procedures need to be amended (and how they can continue to be optimized)

Minimum Qualifications:

  1. Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment

  2. Currently has, or is in the process of obtaining, a Bachelor’s degree in MIS, computer science, or related field

  3. Ability to quickly adapt, learn new skill sets, and be able to create a solid understanding of operational challenges

  4. Analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure

  5. Must be proactive with proven ability to execute on multiple tasks simultaneously

  6. Excellent verbal and written communication skills and demonstrate attention to detail

  7. Independent and thorough in examination and analysis, along with being consensus-building and results-oriented

  8. Excellent interpersonal skills, including relationship building and “roll-up the sleeves” type of collaboration within a diverse, global, cross-functional team

  9. Strong organizational and time management skills

  10. Resourceful, action-orientated with the ability to get things done and overcome obstacles

Preferred Qualifications:

  1. Intent to return to degree-program after the completion of the internship/co-op

  2. Business analyst experience with strong capabilities in requirement analysis techniques/methodologies, and a demonstrated track record of delivering business value using technology solutions in high-tech operations space

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.