Facebook Facilities Manager in Gurgaon, India
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is seeking an experienced facilities professional to manage and work on operations, relocation, expansion and renovation projects at our Mumbai Office. This position will have a key role in embodying and supporting the community and culture of this site, delivering the new office, and implementing strategies to scale operations.
This full-time position is located in our Mumbai office and will report to the India Facilities Operations Manager.
Full on-site management of facilities operations and services in traditional and serviced offices
Significant role in working with site leads to develop and foster Facebook culture in Mumbai and India
Work with Project Management, Real Estate & Facilities, Office Leaders, Workplace Design and hired Architects/Contractors to define scope of work for satellite office new build, expansion, renovation projects to deliver best in class workplace
Coordinate office requirements for space planning, furniture, IT, and Security and other XFN partners
Support local transportation and events teams and partner with Global Transportation & Global Events & Amenities leads in support of their strategic plans
Track budgets and performance to plan associated with Facilities OpEx annual budgets, forecasting, and CapEx planning
Manage communication and relationship with building property management companies and their vendors
Triage and manage all Facilities related Tasks while managing status updates and tracking progress to completion
Lead client relationship management for all internal clients and ensure excellent and consistent levels of customer service delivery
Provide direction to onsite facilities management vendor team
Control of business critical/emergency situations and seeks to resolve promptly while ensuring minimum disruption to the business
Full oversight and responsibility of onsite operations, strategy, programs and process to support 24/7 operations, critical systems backup, preventative maintenance, and asset management
Oversee alignment of standards in terms of hard and soft services including preventative maintenance delivery, janitorial, landscaping, moves-adds-changes process, shipping/receiving operations and process including management of IFM contract including SLA’s & KPI’s
Drive continuous improvement of processes and procedures within the facilities environment implement innovative programs, processes, and procedures that reduce short and long term operating costs while increasing productivity and the workplace experience
Produce and communicate management reports and information (financial, KPI’s , SLA’s)
Prioritizes customer service and relationship building
Bachelor’s degree in business, facilities management, engineering, real estate, or property management.
Minimum of 8+ years’ experience in facilities operations, site operations, or property management leadership role
Experience working in the real estate industry, property management or facilities management and reviewing and understanding lease and vendor contracts
Ability to work effectively within deadlines in a fast-paced and growing environment
Organizational skills coupled with attention to detail and follow-up
Experience in multi-office environment with a large multinational company
Experience in supporting large events within the office spaces
Strong communications skills with the capability of handling high level communication with leadership and heads of office
Strong relationship management experience with strength in negotiating and influencing skills
Willingness to travel (primarily within India)