Facebook EMEA Regional Lead - Government, Politics & Advocacy in Hamburg, Germany
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
In this role you'll be leading a team of partner managers serving as critical partners to government, politics, and advocacy clients who use our commercial products to make the world more open and connected. You'll partner closely with our policy, product and sales organization to ensure we're creating best in class solutions for our key clients in this sector. You'll be responsible for helping build and execute a consistent global service model for these unique clients, cultivating key relationships with organizations across multiple countries. This person will be a team player with experience managing scaled education or client service teams and has demonstrated experience partnering with government, political and advocacy organizations in the digital advertising space.
Manage, communicate and enforce guiding principles and best practices of service model for engaging with Government, Politics and Advocacy clients across team/region
Coordinate across regional XFN partners (Creative Shop, Measurement, Marketing Science, Policy) to ensure consistency across countries and proper service type and level is provided to clients
Identify and communicate opportunities and risks for clients across local XFN leadership and to Global Vertical Lead
Oversees team of Partner Managers across region responsible for building and maintaining relationships with key clients (candidates, PACs, agencies etc.), builds trust and credibility of Facebook and its products
Leads and educates team to demonstrate value of Facebook products as a key driver for civic engagement, informs partners of new processes and products and provides FB best practices specific to G/P/A
Serves as point of escalation for issues that arise across region with respect to clients, ensuring swift resolution of issues and escalating to proper channels
Manage internal operations by integrating services and aligning service levels with partner teams (i.e. client concierge, policy partners, leadership)
Attend/present at events to represent FB Advertising solutions
Serves as external product consultant to educate clients and agencies
Build, train, maintain a high performing team
Build and maintain close relationships with Country Directors in your region.
10+ Experience managing a team in a client facing role, across multiple locations
7+ Experience partnering with or working with Government Entities, Political or Advocacy Organizations (in an advertising environment)
7+ Experience working on digital media platforms, advertising metrics and industry trends
Experience influencing and proven ability to forge relationships with government, political or advocacy clients at the leadership level
Experience working with cross functional teams with the ability to influence executive stakeholders
Experience leading matrix/dual reporting teams, projects or organizations
Exceptional communication and presentation skills
Ability to perform well in highly dynamic, rapidly changing environment
Ability to travel regionally as needed.
- Experience working in/with multiple countries and/or political structures