Facebook Project Manager, Community Operations in Hyderabad, India
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.
Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
Work with cross-functional partners to assess support requirements for new product launches
Analyze complex support flows and provide recommendations for process, policy and product improvements
Manage global and cross-functional projects to improve user experience
Identify and analyze user trends, identify bugs, and work with cross-functional partners to implement change
Partner with regional teams to develop scalable solutions to support Facebook's global user base
Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
Use your problem-solving skills to resolve large and complex business problems
Bachelor's degree in any field
8+ years of experience initiating and driving projects to completion with minimal guidance.
Experience in business process analysis, creating business cases
Strategic thinker with strong analytical and creative problem-solving skills
Self-starting, fast- learner, intellectually curious and creative individual comfortable operating in ambiguity
Excellent communication and inter personal skills
Open, collaborative and proven team player
Experience in Operations, Analytics, Product, Engineering or equivalent team, preferably in a technology company or Consulting firm
Experience in Data analysis (using SQL, Excel etc,.) and Data Visualization is a plus