Facebook Strategic Partner Manager, Community Partnerships, APAC in Jakarta, Indonesia
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is seeking to grow its Community Partnerships team with a Strategic Partner Manager to support a selected group of hand curated community leaders who have built and grown relevant and impactful communities on and offline. The Community Partnerships team's mission is to empower community leaders to start, grow and sustain meaningful communities around the world. The team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We succeed when community leaders thrive.
This person will support a portfolio of community leaders through leadership, community management and product education strategies. This includes equipping leaders with tools and training to grow and engage their members, facilitating peer-to-peer support and leveraging adoption of Facebook products to develop their communities and have impact on- and offline. Through operational rigor and knowledge of their vertical and partner set, this person will also work cross-functionally across different teams to help shape our products, inform strategy on approaches to new partnerships opportunities, and optimize new experiences and processes to ensure our partners are successful.
The ideal candidate will have a strong interest and curiosity for innovative social products and their potential for transforming communities. This position will be located in our office in Singapore office.
Identify key community leaders in Indonesia to be our strategic partners and work with Community Partnerships team to successfully onboard them into our programs
Support partners to grow, engage and sustain their communities, maximizing their impact on- and offline
Become the primary point of contact for and maintain strong direct executive relationships with Facebook’s key community partners
Establish an ongoing cadence of partner communication and outreach, while addressing business and operational issues
Hold webinars, workshops, and trainings to strategic partners and help them succeed
Track, analyze, and communicate key quantitative metrics to develop and execute against partnership goals
Work cross functionally with a variety of teams, including Policy, Communications, Product, Marketing and Operations teams to advocate for partner needs
Be a trusted consultant to partners and help them leverage our products to grow and sustain their communities on Facebook
Develop deep product expertise with an ability to collect and synthesize meaningful feedback to be the voice of your partners internally, represent their needs and collaborate with central product team to inform and accelerate product strategies
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Proven track record of developing relationships and supporting stakeholders
BA/BS degree or higher
8+ years experience, including 5+ years of related strategic management or partner management experience
Experience or passion in community building
Experience developing / supporting stakeholders, education and/or onboarding
Experience using data to make decisions
Experience communicating and presenting to internal and external partners
Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
Proven experience working cross-functionally with different levels of management, both internally and externally
Demonstrated care/commitment to driving impact in society
Self starter, rapid learner who thrives in a fast-paced environment
Ability to define, develop and lead large programs in a rapidly changing environment
Fluency in English and Bahasa
Willingness and ability to travel 25% of the time
Experience synthesizing and advocating for partner needs internally to product teams
Experience working with communities
Understanding of Facebook platforms and how its products could be leveraged to build community