Facebook Accommodation and Accessibility Program Manager (International) in London, United Kingdom
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The Benefits Operations team (part of the overall People@ team in Facebook) provides market-leading benefits solutions, while driving business value through risk mitigation, proactive program design, and strategic partnerships. As part of that team, the Accommodations and Accessibility Program Manager will play a pivotal role in supporting International candidates and employees with disabilities/health conditions on a daily basis, while also consulting with cross-functional partners on reasonable accommodations and related issues. The ideal candidate will be a self-starter with strong initiative as well as the ability to think critically and prioritize while maintaining a high-level of confidentiality in a fast-paced environment. This role can be based either in our Dublin or London office.
Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.
Consult on accommodation and Accessibility programs & options as well as risk mitigation while working with cross-functional partners and teams.
Oversee high tier and escalated matters while performing end-to-end case management through implementation, tracking of accommodation requests & transitions, and follow-up within the accommodations related tool.
Conduct interactive communications with appropriate employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.
Utilize medical information to assist with identifying and implementing reasonable accommodations
Participate in internal investigations related to accommodation claims.
Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.
Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.
5+ years of accommodations case management experience preferred, working directly with employees and cross-functional partners on end-to-end solutions.
Experience in HR generalist, employee relations or business partner role.
Knowledge of disability laws regarding access for candidates & employees with disabilities
Experience building relationships and influence others while working cross-functionally.
Organizational experience with handling multiple open cases while adhering to case management standards and SLAs.
Experience with Salesforce or Workday (or similar ATS/HRIS systems)
Office Suite experience including excel knowledge
BA/BS degree in Human Resources.
HR or Disability Management certification