Facebook Partner Solutions Manager- Community and Social Partnerships (EMEA) in London, United Kingdom
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
We are seeking a detail-oriented Partner Solutions Manager who can partner effectively with partnerships leadership. This role will work closely with Strategic Partner Managers (SPMs) in engaging with partners and internal ops teams, working cross functionally to deliver high quality support, partner education and solutions to nonprofits globally.
The candidate will have experience in managing partner pipelines and dashboards, support partners externally to ensure a seamless experience, strong intuition in escalating partner issues, and ability to work both independently and cross-functionally.
This is a full-time position and is located in London.
Work cross-functionally to drive and deliver scalable solutions for community and nonprofit partners
Use data to spot opportunities and deliver insights to improve partner performance
Align with product and operations teams to act as an expert on Facebook products for Community and
Social Impact partners
Offer high-touch solutions based on familiarity with product launch status and bugs
Serve as an internal advocate in connecting teams to product and operational solutions
Support managed partners and work with Strategic Partner Managers and other internal stakeholders to ensure that partners have the best possible experience on the platform
Proactively advocate for partners and push issues toward resolution
Competitive Salary including the following benefits apply:
Posted: 29th July 2019
Closing date:29th August 2019
BA/BS degree or higher
A number of years of experience in online operations, consulting, or account, partner, or project management
A number of years of work experience in customer support
Demonstrated ability to present technical content to general audiences
Demonstrated ability to pull data using SQL and present findings to stakeholders
Experience with Excel, SQL, and Salesforce