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Facebook Partner Solutions Manager- Community and Social Partnerships (EMEA) in London, United Kingdom

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

We are seeking a detail-oriented Partner Solutions Manager who can partner effectively with partnerships leadership. This role will work closely with Strategic Partner Managers (SPMs) in engaging with partners and internal ops teams, working cross functionally to deliver high quality support, partner education and solutions to nonprofits globally.

The candidate will have experience in managing partner pipelines and dashboards, support partners externally to ensure a seamless experience, strong intuition in escalating partner issues, and ability to work both independently and cross-functionally.

This is a full-time position and is located in London.

Required Skills:

  1. Work cross-functionally to drive and deliver scalable solutions for community and nonprofit partners

  2. Use data to spot opportunities and deliver insights to improve partner performance

  3. Align with product and operations teams to act as an expert on Facebook products for Community and

  4. Social Impact partners

  5. Offer high-touch solutions based on familiarity with product launch status and bugs

  6. Serve as an internal advocate in connecting teams to product and operational solutions

  7. Support managed partners and work with Strategic Partner Managers and other internal stakeholders to ensure that partners have the best possible experience on the platform

  8. Proactively advocate for partners and push issues toward resolution

  9. Competitive Salary including the following benefits apply:

  10. Medical Benefits

  11. Dental Benefits

  12. Vision Benefits

  13. Pension Benefits

  14. Life Assurance

  15. Childcare Benefits

  16. Gym Benefits

  17. Transport benefits

  18. Laundry Benefit

  19. Posted: 29th July 2019

  20. Closing date:29th August 2019

Minimum Qualifications:

  1. BA/BS degree or higher

  2. A number of years of experience in online operations, consulting, or account, partner, or project management

  3. A number of years of work experience in customer support

  4. Demonstrated ability to present technical content to general audiences

  5. Demonstrated ability to pull data using SQL and present findings to stakeholders

  6. Experience with Excel, SQL, and Salesforce

Industry: Internet

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