Facebook Product-Technical Program Manager, Performance & Reliability in London, United Kingdom
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Workplace by Facebook's mission is to give the world a place to work together. Workplace is used by over 30,000 organizations worldwide to transform how they connect, collaborate and get things done. Workplace works for large organizations like Starbucks and Walmart as well as smaller organizations like startups and SMBs
We’re looking for a Technical Program Manager for the Workplace team. In this role, you will own key metrics for mobile performance, reliability, quality, and experience, and get to play a key role driving these metrics across multiple product organizations and our Developer Infrastructure organization. You will work with product teams across the company to ensure that rapid development of new features does not conflict with the core usability of the app. This team is seeking a person with a strong technical background, preferably one that has experience with improving product performance and reliability. We are also looking for someone with excellent interpersonal skills, including relationship building and collaboration within diverse, cross-functional teams. This is a full-time position based in our London office.
Manage cross-functional product development programs in a matrix organization covering a range of teams and tools on performance & reliability
Develop and manage end-to-end project plans and ensure on-time delivery.
Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases.
Provide day-to-day coordination and quality assurance for projects and tasks.
Communicate project status to stakeholders and various key teams around the organization
Drive internal process improvements across multiple teams and functions.
Interface with several different Engineering teams for project requirements and scope.
Help drive product and tooling decisions to align with higher company initiatives.
B.S. in Computer Science or a related technical discipline, or equivalent experience.
7+ years of software engineering, systems engineering or technical product/program management experience.
Experience delivering tech programs or products from inception to delivery.
Knowledge of user needs, gathering requirements, and defining scope.
Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
Communication experience and experience working with technical management teams to develop systems, solutions, and products.
Organizational, coordination and multi-tasking experience.
Analytical and problem-solving experience with large-scale systems.
Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
Experience with or around complex software engineering projects, systems engineering on iOS and/or Android & Web.
Familiarity with metrics collection, applied data science, and presentation via dashboards.
Strong organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment.
Ability to motivate and focus a large collaboration to reach challenging goals.
Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
Analytical and problem-solving skills, exposure to large-scale systems.