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Facebook Accommodations Business Partner in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The Accommodations Business Partner will play a pivotal role in supporting candidates and employees with disabilities/health conditions on a daily basis while also consulting with cross-functional partners on reasonable accommodations and related issues. The ideal candidate will be a self-starter with strong initiative as well as the ability to think critically and prioritize while maintaining a high-level of confidentiality in a fast-paced environment.

Required Skills:

  1. Provide support to employee and internal stakeholder inquiries around the reasonable accommodations processes, policy, and issues.

  2. Consult on accommodation programs, options and relevant ADA, disability, and leave knowledge as well as risk mitigation while working with cross-functional partners and teams.

  3. Oversee complex and escalated matters while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tracking related tool.

  4. Conduct interactive communications with appropriate medical providers, employees, managers, and HR partners to seek clarity for issue resolution and follow-up of certified limitations.

  5. Utilize medical information to assist with identifying and implementing reasonable accommodations through the interactive process.

  6. Act as liaison between business, legal and HR partners, and outsourced LOA vendors assessing needs in areas such as employee limitations.

  7. Produce and analyze reports and metrics, including ad hoc reports concerning accommodation trends.

  8. Handle private and sensitive data in accordance with company policy and legal requirements.

  9. Demonstrate excellent judgement and discretion in supporting complex and private employee matters.

  10. Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.

Minimum Qualifications:

  1. 6+ years of accommodations case management experience, working directly with employees and cross-functional partners on end-to-end solutions.

  2. Communication experience, including experience communicating concepts to different audiences across an organization.Experience in HR generalist, employee relations or business partner role.

  3. Knowledge of Federal and State disability laws regarding accessibility for employees with disabilities, including ADA/ADAA and FMLA.

  4. Experience building relationships and influencing others while working cross-functionally.

  5. Organizational experience with handling multiple open cases while adhering to case management standards and SLAs.

Preferred Qualifications:

  1. Experience with Salesforce or Workday (or similar ATS/HRIS systems).

  2. Experience working in a case/ticket management system.

  3. BA/BS degree in Human Resources.

  4. HR or Disability Management certification.

  5. Excel experience including pivot tables, VLOOKUPS, and charts/graphs.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.