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Facebook Business Systems Analyst, Outsourced Operations in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook’s Enterprise Engineering Department is seeking a highly motivated Business Systems Analyst to build processes and facilitate technology delivery to businesses outsourcing work to third party vendors. The successful candidate will focus on scale and consistency to isolate technical needs in the business, assess feasibility and availability within EE, and measure success of deployments. The candidate will be responsible for maintaining the relationship between Enterprise Engineering business units, and cross-functional partners. The ideal candidate will be passionate about Facebook, intellectually curious and a fast learner while keeping focused on high impact projects. This is a full-time position and is located in Menlo Park, California.

Required Skills:

  1. Partner with stakeholders to define and gather business requirements to drive development of technical solutions

  2. Drive investigation of and collaboration with cross-functional partners to address systemic issues

  3. Work with internal business groups to acquire a deep understanding of their processes and operations

  4. Leverage business knowledge and expertise to identify opportunities for process improvements

  5. Serve as a trusted technology advisor for the business

  6. Maintain a high-level familiarity of relevant IT systems in order to identify and address potential upstream/downstream integration impacts

  7. Identify and evaluate risks, gaps, and process inefficiencies

  8. Define, plan, and manage small and medium projects, in coordination with technical and business teams

  9. Work with technical service owners to put projects on Enterprise Engineering's roadmap

  10. Liaise with cross-functional teams and assist them with best practices to ensure end-to-end process and tool consistency

  11. Define KPI's and success criteria and review post delivery to gauge overall success

Minimum Qualifications:

  1. 4+ years of consulting, project management, operations management, or business systems analyst experience

  2. 3+ years of experience with technical project implementations

  3. Experience working on cross-functional technical projects and the creation of detailed requirement documents

  4. Experience processing information, analyzing and solving problems, and maintaining the quality of the end product

  5. Experience building and optimizing scalable processes

  6. Experience collaborating across multiple disciplines, including business and technical teams

  7. Communication experience, time management, and managing priorities simultaneously

  8. Experience working across integrated systems in an enterprise technology environment

  9. Outsourcing experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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