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Facebook Customer Immersion Manager in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The mission of the Customer Immersion team is to uncover customer insights that influence and empower product. We leverage our marketing background and client understanding and think “customer first” in our approach.

In this role, you will liaise closely with the Product team members including Product Marketing Managers, Product Managers, Designers, Researchers and Engineers. You will focus on a set of product priorities to generate hypotheses and gathering customer feedback by leading consulting-style engagements between product and our global clients/agencies and partners. The product teams will use the insights from these immersions to identify key product market requirements and opportunities for ad product development.

Required Skills:

  1. Align with product leadership on a set of product area priorities

  2. Manage customer immersion engagements from end-to-end

  3. You will embed with Product teams (Product Marketing, Product Management, Research, Design, Engineering) to understand their goals for a customer immersion and then work closely with the sales teams to identify the ideal customer meetings

  4. Collaborate ongoing with cross-functional partners such as ads research, research operations, regional PMMs and sales to deliver a seamless product engagement experience for our clients

  5. Simultaneously manage multiple projects on different product teams

Minimum Qualifications:

  1. Experience in managing set of relationships in an organization both internally and externally

  2. Experience getting others to take action and influencing organizational change and breaking down cross-functional barriers

  3. Process-oriented, logistical, and program or project management experience

  4. Communicator with a track record of getting cross-functional teams working towards goal

  5. Project management experience with organization experience and experience setting priorities

  6. Experience working within Product Marketing, Research, Design and Engineering teams

  7. 5+ years experience in advertising, product or technology

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.