Facebook Executive Support Principal in Menlo Park, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Facebook is looking for an Executive Support Principal to provide world-class support to our Executive Team. This person will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, discretion and be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position.

Required Skills:

  1. Serve as a point of contact for the executive leadership team and the executive assistants who support them.

  2. Establish trust and maintain a high level of discretion for all Executive Support activities.

  3. Create and execute detailed plans around executive-level projects and/or tasks.

  4. Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues.

  5. Work across the industry to improve or resolve bugs with third-party products used by our customers.

  6. Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.

  7. Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).

  8. Proactively seek out projects to improve the support experience.

  9. Provide Audio/Video support for high-priority Events and Meetings.

  10. Travel, on occasion to provide technical support.

  11. Provide 24 x 7 support in an on-call rotation.

Minimum Qualifications:

  1. Bachelor's degree in Computer Science, related field or equivalent experience.

  2. 4+ years of experience in Enterprise Executive Support.

  3. 4+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.

  4. 4+ years of experience working directly with Executive and Director level employees.

  5. Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.

  6. Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.