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Facebook Manager, AR/VR Research Operations in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


At Facebook, we're building the next generation of devices and experiences that make people feel closer together, which we call Augmented Reality\Virtual Reality (AR\VR). The AR\VR organization includes Oculus and Portal products, as well as other hardware; AR and VR software, content and research and development labs.

As a Research Program Manager you will implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the growing team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Research Program Manager is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You'll utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory. This is a full-time position.

Required Skills:

  1. Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

  2. Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

  3. Predict roadblocks and obstacles and establish meetings or integration points between teams

  4. Prioritize competing needs with reasoning and solutions

  5. Coordinate resources across multiple projects and teams

  6. Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed

  7. Define AR/VR Research Operations Team vision, set and communicate team goals and communicate strategy. Define measures of success for both the Ops Team as well as the UX Research Team

  8. Engage, partner and collaborate with UX Research team members and leadership to proactively identify opportunities to radically improve the effectiveness of our research process

  9. Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)

  10. Serve as a dependable point-of-contact/link to the Global Facebook Research Ops team, leveraging new processes or best practices for AR/VR teams when needed and relevant

  11. Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

  12. Lead and develop a multi-disciplinary team with varying levels of experience

Minimum Qualifications:

  1. BA/BS degree or higher

  2. 8+ years of experience in operations or project/program management

  3. 3+ years people management experience

  4. Proven track record of breaking down processes and identifying pain points in order to deliver business improvements

  5. Experience communicating with a variety of audiences ranging from product team members to directors/VPs

  6. Proven track record of collaborating with cross-functional groups to produce results

  7. Experience developing and managing a budget

  8. Knowledge and experience of operational routines and the management of internal-facing project teams

  9. Experience scaling operations in a business environment

Preferred Qualifications:

  1. Familiarity with UX/usability research and methods for both hardware and software

  2. Experience with research operations, participant recruiting teams, lab facility management

  3. Experience leading a globally distributed team

  4. Client or vendor management experience

  5. Experience developing international research programs

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.