Facebook Research Program Manager, WhatsApp in Menlo Park, California


As a Research Program Manager you will implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. This particular Research Program Manager will be the first for the WhatsApp UX Research team. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the growing team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Research Program Manager is an expert in problem solving and multitasking, while building long-term relationships with the team. You'll utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.

This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory. This is a full-time position based in our Menlo Park office.

Required Skills:

  1. Program Management:

  2. Act as the program lead and project manager for research programs, building out and creating resources for programs such as research best practices, onboarding, legal processes and vendor management

  3. Create, maintain, and refine programs and initiatives, establishing operational systems and outcomes

  4. Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

  5. Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

  6. Predict roadblocks and obstacles and establish meetings or integration points between teams

  7. Prioritize competing needs with reasoning and solutions

  8. Coordinate resources across multiple projects and teams

  9. Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed

  10. Serve as a dependable point-of-contact/link to the Global Research Ops team, leveraging new processes or best practices for WhatsApp when needed and relevant

  11. Partner with Researchers and other Research Program Managers on program areas

  12. Research Logistics:

  13. Partner with WhatsApp Researchers to identify vendors to work with based on team and project needs

  14. Work with third party research tools vendors to get quotes, establish them as vendors, create a process to leverage their services and ensure quality

  15. Act as the point-of-contact for the vendor, managing communication, the proposal and SOW process and ensuring the vendor is aligned with our project goals and that milestones are being met

  16. Guide research planning, collaborating with Researchers, Data Scientist and vendors to identify ideal locations for research and managing logistics

  17. Ensure projects are processed through the procurement and purchasing team

  18. Operational Excellence:

  19. Source and onboard new vendors to WhatsApp through procurement

  20. Develop efficient processes for working with Legal on research projects

  21. Develop and maintain processes or systems to work with WhatsApp localization team to facilitate translation of surveys and discussion guides

  22. Partner with the Finance team to develop efficient processes for working with vendors on contracts and payments

Minimum Qualifications:

  1. 5+ years of experience as a program manager or producer with experience in global operations, supporting teams, and developing cross-functional relationships

  2. Experience working with user experience teams

  3. Experience working independently

  4. Communication experience for interacting with researchers, participants, businesses and leadership

Preferred Qualifications:

  1. Familiarity with WhatsApp's features and functionality from a user perspective

  2. Client or vendor management experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.