Facebook Technical Program Manager, WhatsApp Payments in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

As a Technical Program Manager in the WhatsApp Payments Engineering team, you will play a key role defining and driving impactful engineering projects, solving complex systems problems and building features and infrastructure that power WhatsApp's Payments products. You will tackle challenging issues of scale, reliability, efficiency and security while delivering a delightful, simple user experience to a global user base. You have the proven ability to go deep into payment architecture & infrastructure along with a solid understanding of messaging platforms and cloud infrastructure. You are expected to be a highly effective communicator, articulate & implement a clear direction in both product & technical dimensions, and build strong partnerships across cross-functional teams in different regions of the globe. This is a full-time position based in our main office in Menlo Park.

Required Skills:

  1. Work in a fast-paced and iterative technical environment with engineering leaders across software, payments, and partner teams.

  2. Deeply understand product position & technical infrastructure including end-to-end system from user-experience through client & service details like reliably sending & receiving payment messages in various countries and partners.

  3. Analyze and improve efficiency, scalability, and stability of various system resources.

  4. Proactively identify and analyze complex, long-term, critical infrastructure problems with Engineering leaders and stakeholders.

  5. Identify best practices for Distributed Systems by understanding tradeoffs to application & system performance.

  6. Create programs to solve these problems by determining goals that align with company initiatives, understand dependencies, define milestones, assess risk and identify resource requirements.

  7. Achieve alignment in ambiguous or contentious areas to drive product decisions.

  8. Collaborate extensively within TPM and with cross-functional engineering teams to create and execute a structure for successful delivery of programs.

  9. Provide hands-on program management during various phases of the program including day-to-day coordination of tasks.

  10. Identify process improvements to minimize manual effort by driving build out of automation and workflow tooling engines.

  11. Develop a communication strategy for the cross-functional team and stakeholders at different levels of the organization to align, influence and deliver on goals.

Minimum Qualifications:

  1. B.S. in Computer Science or a related technical discipline, or equivalent experience.

  2. 7+ years of software engineering, systems engineering or technical product/program management experience.

  3. Experience delivering tech programs or products from inception to delivery.

  4. Knowledge of user needs, gathering requirements, and defining scope.

  5. Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.

  6. Communication experience and experience working with technical management teams to develop systems, solutions, and products.

  7. Organizational, coordination and multi-tasking experience.

  8. Analytical and problem-solving experience with large-scale systems.

  9. Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

Preferred Qualifications:

  1. Experience in realtime, messaging systems, payments systems or cloud infrastructure.

  2. Experience in building or managing system software components like realtime or messaging systems, payment architectures, caching, in a large-scale environment.

  3. Experience with Payments systems that understands the nuances of payments (e.g. regulations).

  4. Analytical and problem-solving skills, experience with large-scale systems and experience writing code.

  5. Ability to motivate and focus a large collaboration to reach challenging goals.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.