Facebook Global Learning Business Partner Manager, Community Operations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Global Learning Business Partner Manager within the CO Global Training team will drive the vision and the strategy for the Business Partner team. We are looking for a passionate people manager who will develop the CO Global Training Team Business Partners who are responsible for global on-boarding that includes process, policy, and tools training for the teams who provide support to people on Facebook.

This role will partner with our global CO leaders to understand the support needs across our extended workforce and execution of innovative learning solutions. This individual will gather and identify site-specific learning requirements, deliver/implement learning programs and monitor the overall effectiveness of formal training, coaching/mentoring, and on-the-job performance support solutions. This role will also partner with various cross-functional teams to ensure that our learning solutions are informed and aligned with business needs. The ideal candidate will have experience facilitating training programs, solving complex problems, and managing teams of learning professionals.

Required Skills:

  1. Lead, coach, and mentor a global team across multiple regions focused on providing consistent and repeatable learning experiences.

  2. Partner with internal teams on the design, creation, delivery and effectiveness measurement of innovative learning and performance support solutions.

  3. Ensure that learning incorporates regional/cultural requirements such that solutions are adapted to unique geographical needs.

  4. Identify actionable insights, make recommendations, and influence the learning strategy through effective communication.

  5. Responsible for both on boarding and ongoing development of our internal and extended workforce as improvements to process, policy, and tooling are available.

  6. Routinely provide coaching and feedback to trainers delivering instructor-led programs and onsite train-the-trainer sessions.

  7. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

  8. Role requires up to 50% of travel.

Minimum Qualifications:

  1. 8+ years of experience in a learning & development/training role within an operations setting

  2. 5+ years of direct people management experience

  3. 5+ years of training facilitation experience

  4. Experience working across a global multicultural and multilingual team

  5. Experience mentoring and coaching both managers and individual contributors

  6. Proven track record of managing and leading performing and engaged teams

  7. Experience working directly with Operations and/or Customer Support teams and knowledge of the learning challenges faced in these environments

  8. Experience implementing learning modalities at scale including blended, digital self-paced/eLearning, coaching models, video-based learning, MOOCs and integrated performance support

  9. Experience communicating with, influencing, and presenting to a variety of audiences, including global cross-functional leaders

Preferred Qualifications:

  1. Experience delivering learning solutions within the tech industry

  2. Experience working with outsourcing sites/offshore providers

  3. Experience in instructional design, performance support, and learning effectiveness measurement

  4. Experience with policy-related training material

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.