Facebook Interactive Designer, Community Operations in Mountain View, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


We are looking for a passionate Interactive Designer to participate in assessing, defining, and developing learning solutions to address specific learning needs across global Community Operations. This Interactive Designer will also work with various cross-functional teams to ensure that our learning solutions are informed and aligned with business needs. The ideal candidate will have a strong understanding of Facebook and/or the digital media industry, extensive expertise in instructional design, including production of scalable learning solutions, a high degree of creativity and problem solving and project management. They will be part of a team that will be building the foundation of knowledge for the Community Operations team, supporting new hires in on-boarding, optimizing the training process, and supporting the current teams. This is an exciting opportunity to help build a team at Facebook while driving impact and strengthening user trust with our platform.

Required Skills:

  1. Perform needs analysis, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the learning needs of the Community Operations team.

  2. Design and develop creative training programs, modules, and materials in multiple modalities, including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, device learning labs, infographics and facilitator guides.

  3. Collaborate with a global training team as well as subject matter experts (SMEs) to support various program and project initiatives.

  4. Support the evaluation of individual classroom modules and courses, as well as instructional programs.

  5. Leverage Facebook learning technology such as LEARN, Groups, Live to create bite-sized learning content which is measurable and cutting-edge.

  6. Manage complex relationships with cross-functional stakeholders in an environment with short deadlines and high business impact.

  7. Effectively manage cross-functional projects from initiation to evaluation.

  8. Role requires 25% travel.

Minimum Qualifications:

  1. 3+ years of experience in instructional design

  2. Knowledge and proven application of instructional theories and adult learning principles in multi-modal instruction

  3. Project management experience

  4. Experience in multitasking different priorities of work across a global multicultural and multilingual team

  5. Experience with a variety of instructional media, including instructor-led, online, and virtual instructor-led training (VILT)

  6. Experience using publishing tools (Office and Adobe products)

Preferred Qualifications:

  1. BA/BS Degree

  2. Experience working directly with Operations and or Customer Support teams and demonstrated understanding of the unique learning challenges faced in these environments

  3. Experience with policy-related training material

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.