Facebook Launches Program Manager, Community Operations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The New Product Launches Team helps enable the integrity of new product launches. The team works alongside Product, Policy, Engineering, and Community Operations to provide end-to-end support for the full set of new products across the Facebook family of apps. Program managers engage at the early stages of product development to ensure safety is build into the product by design. The team works to build new support and enhance current support for new products, enabling people to tell us when they are having negative experiences and when they need our help. The team combines deep expertise in our products with operational and analytical skills to design and scale projects and processes.

The ideal candidate has strong critical thinking and problem-solving skills and is always looking for strategic opportunities to improve how systems and processes work. This person will have demonstrated the ability to coordinate with cross-functional leads on mission critical operational issues spanning policy, product, user operations, engineering, and other interdependent teams. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios.

Required Skills:

  1. Lead all project management activities and the successful execution of complex, cross-functional ops support efforts for new products.

  2. Spot and creatively solve complex, cross-functional operational issues, often unique to each project.

  3. Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented.

  4. Develop and apply a broad understanding across all facets of operations, including community support processes, market teams, outsourcing, reporting & analytics, workforce management, etc.

  5. Review, prioritize, and track progress of risks and issues that affect launch support and impact our ability to execute on time.

  6. Determine volume projections, staffing requirements, training needs, and quality management requirements.

  7. Communicate proactively to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization.

  8. Monitor post-launch impact to assess effectiveness of support.

  9. Continually refine best practices for efficient and scalable end-to-end frameworks for launch process management.

  10. Travel internationally (3-5 trips annually).

Minimum Qualifications:

  1. 3+ years of experience in a project or product management, management consulting, or similar strategic role.

  2. BA/BS degree or international equivalent.

Preferred Qualifications:

  1. Experience in a rapidly changing tech or startup environment.

  2. Experience leading global projects.

  3. Demonstrated ability to keep up with deadlines under pressure, prioritizing and managing multiple projects simultaneously.

  4. Experience leading, working, and communicating with global cross-functional teams.

  5. Ability to influence cross-functional partners.

  6. SQL/data experience.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.