Facebook Product Data Operations Specialist, Community Operations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you.

Facebook is seeking a Product Data Operations Specialist to help lead a large contractor team, responsible for driving improvements in our newsfeed and core products. The Product Data Operations team supports a variety of products, all of which support major product initiatives by Facebook. Our mission is to empower product to drive the best possible user experience for the Facebook platform. This role requires organizational drive, process improvement skills, an analytical mindset, excellent communication skills, leadership ability, management experience, ability to cross-collaborate, and an interest in driving product quality.

Required Skills:

  1. Manage multiple projects, recruit, train, supervise and motivate a large contractor team

  2. Manage different work flows across multiple offices, time zones, and markets

  3. Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results

  4. Collaborate with cross-functional partners to drive improvements and cultivate relationships

  5. Engage in strategic discussions to identify problems, measure and improve the quality of workflows

  6. Identify opportunities to improve tooling and implement scalable solutions

Minimum Qualifications:

  1. 2+ years of industry experience in consumer-oriented product environment, consulting, or operations role

  2. Experience working independently and a track record of taking initiative

  3. Communication and presentation experience

  4. Experience analyzing and solving problems

  5. Experience with Excel

Preferred Qualifications:

  1. Bachelor's and/or Master's degree

  2. Experience with SQL

  3. Understanding of Facebook and Instagram

  4. Experience working with data sets

  5. 1+ years of leadership experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.