Facebook Program Manager, Risk and Response Escalations in Mountain View, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Risk and Response, as a broader organization, exists to respond to real-time crises, proactively identify and evaluate emerging risks, conduct post mortem investigations that provide critical insights to our internal cross-functional stakeholders and deliver action-oriented assessments that benefit our community.

The Business Integrity Escalations Program Manager will be tasked with building a deep understanding of issues impacting our advertiser ecosystem, building strong strategic relationship with stakeholders across the business, and helping to shape the team's long-term vision, devise and drive global goals, and identify opportunities to drive change to help Facebook provide the best support for this community.

Required Skills:

  1. Establish and support ongoing programs for our global team including things like on-boarding, learning opportunities, skill building and team building

  2. Establish and execute special team activities that build culture and drive clarity of purpose

  3. Manage initiatives and tools that better define our workspace to be more efficient and impactful

  4. Manage task forces by providing flexible processes that help keep communication on track and ensure people have information, tools, and resources they need to succeed

  5. Facilitate meetings including preparing agendas, establishing next steps and owners

  6. Proactively raise and resolve issues around our initiatives before they are a problem for individuals

  7. Support the management team with effective team communication, proactive problem solving, information distribution

  8. Measure impact of programs and initiatives both qualitatively and quantitatively

  9. Track and move initiatives forward working with multiple stakeholders

  10. Build impactful relationships and serve as a dependable point of contact across the global teams and cross-functional partners you're working with in all offices

  11. Establish communication structure to report out updates, progress and status with task forces or leads on the team so everyone understands role and expectations

  12. Manage program communication and proactively connect with your partners in other offices or disciplines to make them aware of the programs and how they can support you

  13. Drive clarity around ownership, objectives and next steps

Minimum Qualifications:

  1. BS/BA degree

  2. 5+ years of experience in role involving strategic/analytical initiatives (operations manager experience, project/program management, online operations, consulting experience)

  3. 5+ years of experience initiating and driving projects to completion with minimal guidance

  4. Experience establishing programs, supporting teams, and developing relationships

  5. Experience communicating with a variety of audiences, including engineering and technical teams

  6. Demonstrated experience influencing across functional boundaries and globally

Preferred Qualifications:

  1. MBA or graduate degree in an analytical field

  2. Experience working in a large-scale, global operations team

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.