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Facebook Review & Support Specialist, Developer Operations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Facebook Developer Operations team is looking for a strong team player to support our global developer community, enforce our principles and policies through scaled review processes and ensure the best possible user experience across our platform products. In this position, you will interface with everyone from lone developers creating their first app to larger companies who have built businesses on Facebook Platform, while working closely with the platform product, marketing, partnerships and engineering team. Successful candidates for this team have a bias toward action, enjoy finding patterns amid chaos, making quick decisions, and are up for a challenge.

Required Skills:

  1. Develop a strong understanding of our platform policies, our review processes and guidelines, and continuously identify opportunities for improvement

  2. Review applications to ensure good user experiences across Facebook, Messenger, Instagram, Instant Games Platforms as well as Oculus, Camera Effects and other emerging developer products

  3. Provide escalation support for developers and partners

  4. Surface trends through data analysis that educate support processes and improve team efficiency

  5. Investigate possible abuse, implement enforcement, communicate with developers

  6. Analyze data to identify trends that drive scalable solutions

  7. Quantify and approach solving problems through data-driven methodology

  8. Develop and lead end-to-end project plans and ensure on-time delivery of critical platform initiatives

  9. Build and maintain strong relationships with other teams at Facebook

  10. Creatively contribute to growing developer support processes and to the Platform team's overall mission

Minimum Qualifications:

  1. BA/BS degree or higher

  2. 2+ years experience in a technology company or scaled customer support role

  3. Facebook user with experience understanding of the Facebook product, Graph API and Facebook for Developers

  4. Experience in leading projects from inception to completion

  5. Analytical and critical thinking experience

  6. Experience taking multiple tasks

  7. Quantitative and analytical experience that support data-driven decision making

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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