Facebook Safety Manager, Community Operations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. The Safety team within Community Operations strives to create a safe atmosphere for the Facebook and Instagram communities through outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

We're looking for an experienced people manager to join the Safety Operations team. This team manages core operations across multiple safety abuse areas, developing and implementing process, product, and policy improvements that enable us to support our community and prevent real-world harm. This work involves creative, analytical and data-driven thinking, as well as strong partnerships with our engineering and product partners. We're seeking a leader who is analytical and can provide direction and mentorship to a motivated, high-performing team. You work well cross-functionally, have excellent communication skills and are able to build relationships across multiple organizations.

Required Skills:

  1. Provide mentorship, guidance and career development to members of your team, including managers and/or individual contributors

  2. Define team vision and structure, set and communicate team and individual goals, and communicate strategy, tactics and behaviors required to achieve those goals

  3. Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflow and introduce new workflows to improve efficiency

  4. Understand top safety abuse concerns, quality, or customer insight data, and support your team in making recommendations to improve our product, policies, and procedures to keep the platform safe

  5. Develop and maintain strong partnerships with global cross-functional teams including Operations, Policy, Product, and Legal to problem solve and develop solutions

  6. Directly manage large projects and coordinate across all stakeholders (internal and external) as needed to ensure the right execution, communication and resources are in place to deliver the key milestones

  7. Regularly communicate and interface with leadership and global executives in crisis management situations

  8. Actively engage as a member of a Community Operations global leadership team for cross-cutting operational and people initiatives

  9. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications:

  1. BA/BS degree

  2. Domain experience: 5+ years of experience working in operations, domains such as online operations, informational systems, analytics, product, risk management, or management consulting

  3. Leadership: 2+ years of people management experience with proven track record of attracting, scaling, and developing teams

  4. Communication: Demonstrated experience influencing across functional boundaries and/or globally, and experience communicating and influencing across a variety of audiences

  5. Analytical and problem-solving experience

Preferred Qualifications:

  1. 3+ years of experience in the Trust & Safety space

  2. Experience managing managers and/or senior individual contributors

  3. Comfortable working with highly sensitive graphic content

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at +1 650-308-7837.