Facebook Safety Manager, Investigations in Mountain View, California

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Community Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. The Safety team within Community Operations strives to create a safe atmosphere for the Facebook and Instagram communities through outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

The team is looking for an experienced people manager to join the Safety Investigations team. The team investigates safety issues on the platform to support our community and prevent real-world harm. Our ideal candidate excels at managing high-performing teams and has a passion for safety and online investigations. We're seeking a leader who is analytical, operationally-focused, and can provide direction and mentorship to a high-performing team. You will work and communicate effectively cross-functionally to build relationships and drive priorities across multiple organizations.

Required Skills:

  1. Manage and provide mentorship to a high-performing team of managers and/or investigators who are leading online safety investigations, providing mentorship and career development

  2. Help define global team vision and structure, establish team and individual goals, and communicate strategy, tactics and behaviors required to achieve these goals

  3. Define, track, and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team processes and introduce new solutions to improve efficiency

  4. Build strong relationships with global and cross-functional partners including Product, Engineering, Legal, and Policy teams, in order to understand and anticipate risks to the company, and develop solutions to improve our product, policies, and procedures

  5. Identify and apply investigative best practices within and across teams

  6. Regularly communicate and interface with leadership and global executives in crisis management situations

  7. Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material

Minimum Qualifications:

  1. 5+ years of experience in operations or investigations, including experience contributing at both strategic and operational levels

  2. 5+ years of people management experience

  3. Experience solving problems at scale

  4. Strategic thinker with analytical and problem-solving experience

  5. Experience communicating to a variety of audiences

Preferred Qualifications:

  1. BA/BS degree

  2. 3+ years of experience in a Trust & Safety space

  3. 7+ years of people management experience

  4. Experience managing people managers remotely, across global regions

  5. Self-starting, intellectually curious and creative individual comfortable operating in ambiguity

  6. Comfortable working with highly sensitive graphic content

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.