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Facebook Director, Employee Listening in New York, New York


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


At Facebook, we pride ourselves on making data-informed decisions. This includes not only decisions we make about our platform, which serves over 2 billion users, but also how we learn more about our most valuable asset – our people. For instance, we use data to understand how to hire top talent, to ensure our people are engaged, and to support diversity.We’re looking for an experienced employee listening professional to lead our Employee Listening team, which resides in our People Analytics and Workforce Strategy organization. This team is at the forefront of guiding and designing the employee listening strategies and practices across Facebook. In this role, you will lead a talented team and serve as an active partner with HR and functional leaders to shape and deliver on our overall employee listening strategy. You’ll help develop and refine people processes to make an exceptional workplace even better.

Required Skills:

  1. Strategic leadership:

  2. Build out and advance a comprehensive listening strategy across instruments and audiences.

  3. Provide thought leadership on sensing frameworks and strategies.

  4. Technical Leadership:

  5. Continually advance our listening practices.

  6. Apply sophisticated analytical strategies to refine our understanding of our workforce and clear analyses to develop useful insights.

  7. Refines and aligns question sets and builds integrated sense making.

  8. Partners with our People Engineering organization on reporting and data delivery.

  9. Operational Leadership:

  10. Leads end-to-end management of a suite of listening programs, including data architectures, privacy protection, reporting and insights.

  11. Owns change management and stakeholder management in support of employee listening programs.

  12. Partners with communications to build out compelling communications and supporting collateral.

  13. Effectively partners with HR Business Partners to evolve listening, to develop compelling insights and to deliver scaled solutions.

  14. People Leadership:

  15. Effectively leads a team of employee listening professionals.

  16. Manages work and contributes to professional development of her or his team.

Minimum Qualifications:

  1. M.A. in Industrial/Organizational Psychology or similar field or equivalent experience

  2. 12+ years of experience in an analytics or strategic HR consulting role at a large multinational company

  3. 5+ years of experience in a survey/employee listening role at a large multinational company or as an external consultant

  4. 8+ years experience leading through others and managing teams

  5. Demonstrated team leadership, partnership, influencing and communication experience

  6. Experience in the following areas including: survey design/construction, survey analysis, weighting, sampling, measurement of employee engagement, large-scale dynamic survey reporting, and applying principles of NLP to large volumes of open-ended comments

  7. Knowledge of psychometric principles relating to test construction (e.g. item statistics)

  8. Demonstrated experience navigating a fast paced, dynamic working environment

  9. Demonstrated track record of dealing with very sensitive data, and exercising proven judgment and discretion

Preferred Qualifications:

  1. Ph.D. in Industrial/Organizational Psychology or similar field

  2. Experience working in the technology or financial services industry

  3. 15+ years of experience in a survey/employee engagement role with experience leading a large team

  4. Experience implementing large scale survey programs in a multinational organization and as an external consultant

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.