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Facebook LATAM Learning Partner, SBG in São Paulo, Brazil

Summary:

Facebook is looking for an experienced Learning Partner to join the GMS Learning team. This position will partner with multiple teams across Facebook, most specifically within the GMS Learning global organization and LATAM stakeholders across the Small Business Group that focuses on outsourced sales and marketing efforts to our advertisers.

This Learning Partner will be responsible for working with SBG stakeholders to understand and consult on learning and educational needs for our outsourced agents and helping manage vendor partners within the region. The ideal candidate will have strong understanding of Facebook's advertising suite, a sales and/or marketing background, experience running global projects (sales training, such as product, solution or sales skills), knowledge of the outsourced space and a passion for driving the success of advertisers on Facebook. This position is full-time based in the Sao Paulo office in Brazil.

Required Skills:

  1. Build relationships with SBG leaders and their teams as well as external outsourced vendor partners in the region to collaborate on intake and assessment of learning asks and objectives, train-the-trainer and design and delivery of some educational content and programs

  2. Work with Curriculum Managers to consult on the design and maintenance of onboarding curriculum helping personalize it for the outsourced audience ongoing learning and development (e.g., product/ solutions knowledge, workflow/processes, tools and consultative sales skills)

  3. Work with an Instructional Design team to help build content, including digital learning and instructor led training materials

  4. Oversee and consult with vendor partners on their educational plan for agents helping track what training happens when and approving vendor developed content for accuracy and clarity all to ensure they are set up for success

  5. Leverage global enablement programs to scale training across the SBG team with consistency, while localizing content and training for regional needs and nuances

  6. Interface with many cross functional teams to leverage content and deliverables to help optimize agent enablement and scale to a large number of call centers

Minimum Qualifications:

  1. Bachelor in Communication Studies or Marketing Management

  2. Fluent in Portuguese & English

  3. 5+ years working experience within any of the following fields: sales operations, sales or service training, or sales enablement

  4. Ability to prioritize work and maintain a backlog

  5. Project management expertise and experience running strategic projects with cross-functional teams

  6. Communication and presentation skills with history of success working with executive level leaders

  7. A desire to collaborate and leverage knowledge in order to increase efficiency across many different teams at Facebook

  8. Strong stakeholder management skills including ability to influence others and build bridges

  9. Willingness to travel up to 25% of the time, some to vendor partners, some to internal meetings and conferences

Preferred Qualifications:

  1. In depth knowledge of the Facebook ads products

  2. Experience working with outsourced employees, especially call centers

  3. Experience working with a global team

  4. A good eye for visually appealing presentations or experience working with design software

Industry: Internet

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