Facebook Operations & Enablement Program Manager, Small Business Group in São Paulo, Brazil
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
The SBG (Small Business Group) Operations & Enablement team is seeking a Program Manager who is passionate about the strategic impact of tools, sales processes and reporting to improve the efficiency and effectiveness of our outsourced sales operations.
Successful candidates will lead the implementation of new tools, systems, and reports for outsourced sales teams. Responsibilities include understanding the business priorities of our teams and sales programs, translating main KPIs into reports and improve sales processes to drive business impact.
The ideal candidate is passionate about processes, skilled at cross-functional coordination and project management, enjoys driving impact through collaborative working relationships, and working in a fast-paced, dynamic environment. This is a full time position based in our Sao Paulo office, Brazil.
Improve operational efficiency and performance of our outsourced SBG (Small Business) sales teams, through the implementation of tools and reports
Ensure smooth administration of operations, logistics, and communication associated to tools and reports, both regionally and with the central teams (Tools, Program Management, and Business Planning & Operations)
Project manage launches for new processes: document, train and communicate with vendor on new tools and workflows
Understand and transmit vendor's tools needs during roadmapping cycles, ensure tool development meets business needs
4+ years of professional experience
High level of organization and project management
Strong communication skills
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
Ability to effectively prioritize and manage tasks within a fast-paced environment
Strong desire to collaborate, share, drive best practices cross-functionally and globally
Strong analytical skills
A client-centric mindset