Facebook Partner Development Manager, Community Partnerships, LATAM in São Paulo, Brazil
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Facebook is seeking to grow its Community Partnerships team with a Partner Development Manager to support a group of successful community leaders who have built and grown relevant and impactful communities on our platforms. The Community Partnerships team's mission is to empower community leaders to start, grow and sustain meaningful communities around the world. The team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We succeed when community leaders thrive.
This person will support a portfolio of community leaders through scaled leadership, community management and product education strategies. This includes equipping leaders with tools and training to grow and engage their members, facilitating peer-to-peer support and leveraging adoption of Facebook products to develop their communities on the platform and have impact on- and offline. Through operational rigor and knowledge of their vertical and partner set, this person will also work cross-functionally across different teams to help shape our products, inform strategy on approaches to new partnerships opportunities, and optimize new experiences and processes to ensure our partners are successful.
The ideal candidate will have a strong interest and curiosity for innovative social products and their potential for transforming communities. This position will be located in our office in São Paulo.
Manage community leaders through scaled channels to support them to grow, engage and sustain their communities and achieve their potential in terms of impact on and offline
Facilitate development of peer-to-peer relationships among managed community leaders
Manage relationships at scale, including establishing an ongoing cadence of partner communication and outreach, and addressing business and operational issues through online community
Present key concepts and curriculum during webinars, workshops and trainings to community leaders to help them succeed
Work with central teams to develop, maintain and distribute vertical and life-stage specific best practices
Track, analyze and communicate key quantitative metrics to develop and execute against partnership goals
Work cross-functionally with a variety of teams, including Policy, Communications, Product, Marketing and Operations teams to advocate for partner needs
Develop new partner opportunities by researching and identifying potential partnerships
Be a trusted consultant to partners and help them leverage our products to grow and sustain their communities on Facebook
Develop deep product expertise with an ability to collect and synthesize meaningful feedback to be the voice of your partners internally, represent their needs and collaborate with central product team to inform and accelerate product strategies
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Proven track record of developing relationships and supporting stakeholders online, via scaled channels BA/BS degree or higher
3+ years of experience, including community management experience
Experience developing and supporting stakeholders
Experience using data to make decisions
Experience communicating and presenting to internal and external partners
Proven experience working cross-functionally with different levels of management, both internally and externally
Demonstrated care/commitment to driving impact in society
Fluency in English, Portuguese and Spanish
Experience synthesizing and advocating for partner needs internally to product teams
Experience with business strategy
Experience running scaled global initiatives using online and offline tools.
Experience with Facebook platforms and how its products, in particular Groups, could be leveraged to build community