Facebook Program Manager, Data Management Operations in São Paulo, Brazil

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Product and Service Operation's mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. We think in customers shoes and strive to solve problems at the root through scaled service delivery & operations. To do so, we combine expertise in products with operational and analytical skills to design and manage scalable support processes. This also means partnering with cross-functional teams to enable Facebook’s businesses to thrive.

Successful candidates will be self-motivated, operationally rigorous with a high tolerance for nuance and ambiguity, and comfortable with frequent changes. They will have a track record of delivering measurable impact, develop creative solutions based on data-driven insights, and partner with cross-functional stakeholders by influencing without authority. They will have an operational mindset with a strong focus on the needs of the user. They will have extraordinary collaboration skills and be able to work across teams and countries. This role is based in Sao Paulo and reports to the Global Director of Data Management Operations who is based in NYC.

Required Skills:

  1. Be the voice and ears of Data Management Operations within the LATAM region. Listen astutely to the challenges and needs of our LATAM partners, aggregate feedback, and identify solutions to solve in a scalable manner

  2. Communicate impact, challenges, roadblocks, insights effectively and concisely to appropriate regional audiences and stakeholders

  3. Be responsible for regional CSAT (customer satisfaction). Through quantitative and qualitative feedback, identify challenges and develop solutions to meet regional needs

  4. Identify, initiate, implement, and scale programs in process improvements, new operational workflows, technological innovations with minimal guidance and support

  5. Develop compelling data-backed analysis to provide practical business insights

  6. Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualisation

  7. Collaborate with cross-functional teams (e.g. Sales, Operations, Product, Engineers, Product Marketing) to implement optimal solutions to thematic issues and to ensure smooth / seamless execution

Minimum Qualifications:

  1. BA/BS with 3+ years of professional experience

  2. Experience in driving and managing multiple projects from scope design to execution

  3. Experience in effectively managing executive level stakeholders, working with international and/or cross-functional teams, and partnering with technical product teams

  4. Effective communication skills including presentations

  5. Strategic thinker with analytical and problem-solving experience

  6. Experience solving ambiguous problems using data and providing practical business insights

Preferred Qualifications:

  1. Demonstrated experience of navigating ambiguity while balancing competing priorities, ideally in global organisations

  2. Experience working with or in support of diverse communities

  3. Understanding of the advertising marketplace and ad products is a plus

Industry: Internet