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Facebook Project Manager, Business Education Content Team in Seattle, Washington

Summary:

The Business Education Content team is looking for an experienced project manager with a strong background in web and mobile content to transform the support and learning experience for businesses who use Facebook’s products around the world. You will manage projects for a team responsible for creating and managing help and education content at massive scale for users of our Help Center and Blueprint eLearning websites. This role requires strong analytical skills, experience working in a cross-functional team, and an obsession with creating an amazing customer experience through scalable and efficient processes.

Required Skills:

  1. Engage and build relationships with cross-functional teams and stakeholders

  2. Establish shared goals, clear responsibilities, metrics, feedback loops, and other operating rhythms to foster collaboration and communication within our team and with cross-functional partners

  3. Manage end-to-end delivery of projects from requirements, solution design and development, robust testing, identifying and managing risks, monitoring and triaging issues, and ensuring documentation and training

  4. Work with product teams across Facebook to ensure content best practices are followed

  5. Analyze content workflow issues and provide optimal solutions

  6. Review, prioritize, and track progress of issues that affect content relevancy, quality, and functionality

  7. Map, monitor, and analyze daily and periodic workflows to scope and drive alignment on solutions to streamline workflows, opportunities for automation, and areas requiring tools enhancement to increase efficiency

  8. Manage high profile projects and identify the need for freelance resources when necessary

Minimum Qualifications:

  1. 5+ years of project management experience

  2. Experience establishing shared goals and driving alignment across multiple stakeholders

  3. Experience managing budgets and vendors

  4. Experience in project managing the end-to-end delivery of process redesign, systems implementation, or streamlining processes through automation

  5. Experience in Microsoft Office tools and similar project/program management applications, such as Asana or Basecamp

  6. Experience with tools and techniques for process improvement (i.e., process mapping, analysis, and redesign)

Preferred Qualifications:

  1. 2+ years experience spent working in the internet technology or digital marketing space

  2. Experience with content management systems

  3. Experience working with engineering teams

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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