Facebook Developer Support Engineer in Sunnyvale, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
This is your chance to work with the team that interacts with Facebook’s Platform partners, marketers, and advertisers. As a Developer Support Engineer, you will be the point of contact for the day-to-day issue management for developers, focused on helping them build engaging and social applications using Facebook Platform. You'll assist our developers in enabling their success by providing creative solutions to challenging technical issues.
Become experienced in our products, our developers and their needs by providing effective technical consultation
Be the point of contact for Platform developers
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
Help scale developer support with Sales and Partnership growth
Work directly with developers to resolve technical issues
Engage with the operations and engineering teams to build, drive and improve our tools and processes
Write production code that will improve our internal tooling and our external support channels
Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
Deliver data-driven, impactful results
Build understanding about the wide variety of software across the Platform at a deep engineering level
Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
At least 1 year of software development experience
Communication experience in English
Demonstrated problem-solving approach and analytical experience
Experience in software development or software consulting and support
- Experience developing mobile apps
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.