Facebook Channel Partner Manager, Workplace, Japan in Tokyo, Japan
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Workplace by Facebook's mission is to give the world a place to work together. Launched in 2016, Workplace is an enterprise communications platform that is used by millions of users worldwide to transform how they connect, collaborate, and get work done. Over the past three years we have turned Workplace into a partner led business in many markets so to help with the ongoing growth of the Workplace business, we are seeking a world-class partnerships manager who is passionate about the benefits that a connected workforce can play in improving the productivity of an organization.Within the Workplace ecosystem, our Partners are crucial to the entire customer lifecycle: demand-generation and sales, implementation planning and execution, as well as managed services and technical solutions. These services enable organisations to redesign business processes and increase productivity around Workplace, while also transforming their organisational culture in a meaningful way.After three years of running our Japan partnership business remotely from Singapore you will be the first Partner Manager on the ground in Japan. Your role will be to focus on reviewing and kickstarting our partnering with global & local consulting firms, resellers, distributors, system integrators and cloud service providers. Your partners could range from global heavyweights in the global consulting organisations to start-ups that were created solely to be Workplace partners. This position is full time and is based in our Tokyo office reporting to the Regional Head of Workplace Channel Partnerships based out of Singapore.The ideal candidate will combine excellence in both the operational day-to-day execution as well as the longer term strategic planning to make the partners and their Workplace practices successful. You will be a key member of the Workplace Channel Partnerships team and work closely with both Facebook and our partners’ high performing Sales, Customer Success and Solution Architect teams.
Continue to develop and lead Workplace partnerships in order to scale the distribution, implementation and customer success for Workplace
Building & execute a Japanese strategy that is aligned with global & regional plans
Drive quarterly business plans with partners and own the day-to-day execution via a direct and active relationship with partners.
Negotiate, enable and on-board key distributors, consulting organisations, resellers and new channels to bring the best Workplace experience to our customers.
Complete ownership of Workplace awareness and sales via partner-led go-to-market activities and channel-sales plays, e.g. account-based marketing, events, campaigns, etc.
Track, analyze and communicate key quantitative metrics and run quarterly business reviews with regional & global partner exec teams
Represent Facebook in external meetings with executives from partners and customers as well as industry events and conferences
Collaborate with cross-functional teams across Workplace including product, sales, customer success, partner engineering, legal, marketing, and PR
5+ years of relevant work experience in business development or partnerships at a SaaS company
Experience driving early stage product adoption, leveraging ecosystems, channel and strategies of scale
Problem solving – having faced many predicaments in the past, you are a natural at getting to the heart of a problem and navigating the path to a suitable outcome for all.
Program management – you are at ease with managing various competing projects, keeping everyone up to date and following through on delivery.
Strategic thinking – you enjoy seeking out the relevant information to craft strategic, long-term plans along with corresponding targets.
Negotiation – a skill you have developed over the years in the channels space, understanding and even anticipating the push and pull factors is now second nature.
Collaboration – you are deliberate in creating multi region, cross functional relationships to lead projects successfully.
Analytical – you leverage data to develop business plans, understand customers and market insight and analyze program effectiveness.
Willingness to travel 30% of the time
Proficiency in business level of Japanese and English