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Facebook Client Solutions Manager, E-commerce in Tokyo, Japan


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


The Client Solutions Manager (CSM) for Facebook’s Global Sales Organization has a passion for advertising and believes the future of marketing is identity-based, data-driven and grounded in measurable business results. The CSM is an enthusiastic Facebook solutions expert and master problem solver that puts the customer at the core of everything they do. This is an outstanding opportunity to build and manage key relationships, serve as a consultative product expert, and lead media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. In partnership with the Client Partner role, this role is responsible for building executional and functional partnerships, using data and analytics to build comprehensive solutions for our customers, and driving revenue by negotiating and optimizing opportunities that deliver on client’s business objectives. Success in this position requires strong consultative sales and analytical skills, a focus on client service, excel at working with internal cross-functional partners, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based at our Tokyo Office.

Required Skills:

  1. Marketing Solutions Expert

  2. In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners

  3. Analyze data and insights to guide strategy and implementation of Facebook solutions

  4. Relationship Management

  5. Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)

  6. Work and collaborate with diverse group of internal cross functional teams

  7. Media & Measurement Strategy and Implementation

  8. Guide media and creative strategy, planning, and implementation of campaigns to deliver against KPIs

  9. Outline and oversee measurement strategy, tracking, and results delivery

  10. Identify optimization opportunities for improving performance

  11. Project Management and Internal Operations - Project manage complex work streams

  12. Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)

Minimum Qualifications:

  1. 3+ years’ experience working directly with marketing, media, finance, consulting, and/or companies in commerce/retail industry, with track record of problem solving and thought leadership

  2. Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)

  3. Quantitative thinker with advanced Excel skills, experience with analyzing datasets and delivering actionable insights

  4. A preferred knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS a plus

  5. Effective and creative problem solving and decision making skills

  6. Proven track record of delivering on quota and obtaining positive reviews

  7. Ability to manage complex work streams while maintaining strict attention to details

  8. Excellent communicator with ability to confidently present ideas

  9. Ability to travel as needed

  10. High intellectual curiosity and hunger to learn in ambiguous environment

  11. Aptitude to learn new and complex systems quickly

  12. Extensive experience as a Facebook user and familiarity with Facebook’s ad products

  13. Fluency in Japanese, and business level English required

Preferred Qualifications:

  1. BA/BS degree preferred

Industry: Internet