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Facebook Program Manager, Business Integrity in Hong Kong


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


Business Integrity's mission is to ensure safe and trusted connections between people, businesses, and Facebook. Our team works together to anticipate and predict potential threats to our platform, design and build tools to protect against these threats, and then implement and enforce these systems at scale. We leverage data analysis, machine learning and a robust infrastructure to review the quality of promoted content on our platform. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps.Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams & countries. Opportunities are available in Hong Kong

Required Skills:

  1. Become a subject matter expert in workflows spanning a variety of business integrity disciplines (policy creation & enforcement, content review, process optimization, spam research & mitigation, advertiser experience, vendor management, measurement & reporting) in order to effectively advocate for operational excellence of those workflows with key stakeholders (e.g., Product, Engineering, Legal, and other cross-functional teams)

  2. Investigate & define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals

  3. Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission

  4. Be on the front lines of the workflow and proactively communicate regular updates, concerns, trends and the impact of changes to all internal stakeholders

  5. Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze product and operational health metrics

  6. Drive internal and external process improvements, consulting with cross-functional teams to understand needs and pain points related to tools support, solve workflow problems, and ensure internal tools and automation systems are fully leveraged

  7. Communicate clearly the progress of monthly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly

Minimum Qualifications:

  1. BA/BS degree

  2. 6+ years of work experience in a role involving strategic/analytical initiatives (ie: operations, project management, consulting experience, data analysis or technical systems)

  3. Ability to influence data, business, and engineering teams through an understanding of business and ecosystem needs

  4. Experience working with international or cross-functional teams

  5. Experience resolving and communicating about issues with both technical and non-technical audiences

  6. Analytical skills, with experience solving problems using data and providing practical business insights/cases

Preferred Qualifications:

  1. Experience performing analytics work or manipulating data sets

  2. Experience with SQL or other equivalent programming languages.

  3. Understanding of relevant landscapes including ad tech, outsourcing, policy, and spam/fraud

  4. Experience working with or in support of diverse communities

  5. Experience in solving business problems in China

  6. Additional language skills in Mandarin

Industry: Internet