Facebook Operations Program Manager - ERAD (Eastern Region) in Washington, District Of Columbia

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Infra Data Center Business Support team leverages operational efficiencies to develop effective solutions that support all aspects of data center operations. One critical pillar of the team’s role is the adherence to and continuous improvement of compliance functions. Our most critical area of compliance is the Data Eradication (ERAD) Program, which ensures that all user data is appropriately handled and eradicated prior to leaving Facebook’s possession.

This position will be located in Washington, DC area with domestic and international travel required (5-10%).

Required Skills:

  1. Manage and conduct Facebook’s east region data center audits for data eradication operations

  2. Partner with lead auditors for west and EMEA to drive data eradication operations compliance

  3. Maintain day-to-day, sustaining ERAD operations. Manage tasks, inventory-related issues, rack/equipment moves, and changes. Monitor storage media levels against defined service level agreement thresholds

  4. Ensure regional leads and customer success team has resources to work effectively with regional data centers:

  5. Run weekly syncs to maintain proactive stance/awareness about issues

  6. Handle on-boarding/vendor provisioning for new ERAD technicians

  7. Support equipment needs (handle preventative maintenance and repairs, requests for supplemental items required to maintain operations, conduct market research on latest technology/best solutions for our fleet)

  8. Update guidance, process flows, policies/procedures on ERAD wiki

  9. Compile and disseminate bi-weekly reporting

  10. Assist with day-to-day issue management, champion any tooling changes required, identify operational pain points and opportunities to improve business practices, and prioritize resources in the areas that will deliver the greatest impact

  11. Investigate compliance events, partnering with data center teams to complete the incident reporting process

  12. Manage continuous improvement projects:

  13. Identify operational pain points and opportunities to improve business practices, and prioritize resources in the areas that will deliver the greatest impact

  14. Conduct business process reengineering reviews to innovate business processes and define ways to improve efficiency and effectiveness

  15. Collaborate with cross-functional teams and vendors/manufacturers to coordinate failure analysis efforts

  16. Review compliance exception justifications and disposition to right team

Minimum Qualifications:

  1. Bachelor’s degree in MIS, engineering, computer science, or related field

  2. 5+ years’ industry project management experience

  3. 7+ years of experience, proven project management, interpersonal, and communication experience, delivering business value, and leading organizational change

  4. Business analyst experience with requirement analysis techniques/methodologies

  5. Delivering business value using technology solutions in high-tech operations space

  6. Analytical, problem-solving, negotiation and organizational experience

  7. Communication experience

  8. Interpersonal experience, including relationship building and “roll-up the sleeves” type of collaboration within a global, cross-functional team

  9. Organizational and time management experience

Preferred Qualifications:

  1. Data center, and/or IT audit experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.